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Frequently asked questions
Do you ship machines directly from the manufacturer?
Often, yes. Many machines ship from the manufacturer or an authorized distribution center. We remain your seller and your point of contact, and we handle freight scheduling and any claims.
Is freight free?
Qualifying machines over $2,500 ship free to the contiguous United States with curbside delivery. Liftgate and inside delivery options are quoted at checkout confirmation.
Why do machines go to order confirmation instead of instant checkout?
Freight equipment needs a quick check of delivery type, ZIP and current lead time. A specialist confirms everything and sends a secure invoice. Nothing is charged until you approve it.
What if my machine arrives damaged?
Note it on the delivery receipt, take photos, and tell us within 48 hours. We file the claim and arrange repair or replacement.
Do you offer business, school or tax exempt pricing?
Yes. Request a quote and attach your tax exemption certificate; we invoice accordingly.
Can you help me choose between two machines?
Absolutely. Use the compare tool, then send both to a specialist from the contact page.
Do you price match?
We review lower advertised prices from authorized sellers on identical new products. Submit it on the price match page.
What is your return policy?
Most products can be returned within 30 days with an RMA. Opened machines carry a 15% restocking fee. Details are on the returns page.